Shun Warranty Information

Shun brand products sold by Kai USA Ltd. are backed by a Limited Warranty against manufacturing defects. In addition to supporting our products with this warranty, we will be happy to sharpen your Shun or Kai knife for free for as long as you own the knife. For warranty service, please include the Warranty Form and ship products to:

Kai USA Ltd. 
18600 SW Teton Ave.
Tualatin, OR 97062

Process a warranty Claim

FREE Sharpening is Back!

Yes! Effective September 4, 2012, Kai USA Ltd. is once again sharpening your Shun cutlery for free, for as long as you own it. It’s as simple as that. You pay for shipping, and our expert sharpening services are FREE. If you live in the area, you may also bring your Shun knives in for free sharpening. We can sharpen up to two knives while you wait; more than two and they will be ready for you to pick up the next day.

We Heard You

Sharpening is back because we listened to you, our customers. Many of you were disappointed when we discontinued sharpening here at our Oregon facility. But we’ve improved our processes and now we’re back—and ready to sharpen your Shuns on our amazing Japanese hiramae. This is the same type of large, horizontal sharpening wheel that was used to put the original precision edge on your Shuns in Japan.

If you have questions about our sharpening services or your limited warranty and how to take advantage of it, please check our FAQs to see whether your question has already been answered. If not, just contact our Warranty Service Team and they’ll be happy to help.

Limited Lifetime Warranty

Shun Cutlery and Kai Cutlery from Kai USA Ltd. carry a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss or theft. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.

10-YEAR LIMITED WARRANTY

SHUN SORA • SHUN HARU

Shun Sora, and Haru products from Kai USA Ltd. carry a 10-Year Limited Warranty against manufacturing defects. Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in its original material or construction for a period of ten years from the date of purchase. This limited warranty does not cover normal signs of wear, rust, or damage/breakage due to improper use. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.

5-YEAR LIMITED WARRANTY

PURE KOMACHI 2 • PURE KOMACHI HD • KAI FOR WILLIAMS-SONOMA

Pure Komachi 2, Pure Komachi HD, and KAI for Williams-Sonoma products from Kai USA Ltd. carry a 5-Year Limited Warranty against manufacturing defects. Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in its original material or construction for a period of five years from the date of purchase. This limited warranty does not cover normal signs of wear, rust, or damage/breakage due to improper use. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.

Liability Disclaimer

Shun Cutlery and Kai brand products are intended and sold for legitimate culinary purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Due to the complexity and constantly changing nature of these laws and regulations, it is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Kai USA Ltd., are solely responsible for any claims resulting from violation of these laws and/or regulations. Any use of these products other than cutting is considered misuse and abuse and Kai USA Ltd. is not responsible for any injuries or damages caused by misuse and/or abuse.

Warning!

Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Any use other than cutting is considered misuse and abuse—and will void your warranty. Shun Cutlery/Kai USA Ltd. is not responsible for any injuries resulting from misuse or abuse of the product.

Warranty Information

Shipping Information

How to Receive Shun & Kai Sharpening & Warranty Service

  1. To send in a Shun or Kai product for evaluation and/or warranty service, including repair and sharpening, please complete the warranty form. Click Process a Warranty Claim on the upper left, then click Download Warranty Form.
  2. Fill out the form completely. Please be sure to enclose Return Shipping Fees (see below) via check, money order, or include your credit card information on the form. Print two copies of the form. Include one with the items you are sending for service; keep one for your records. 
  3. Package the items safely. Please use a box; envelopes are not allowed. IMPORTANT: We cannot be responsible for damage to or loss of items that are not properly packaged and shipped. Get safe packing tips here.
  4. Ship via a carrier with a tracking service. Please use UPS, Fed-Ex, US Express Mail, or another carrier with tracking. There must be a way to track your package through your carrier. Kai USA Ltd. cannot be responsible for your item/s unless we have confirmation that your package was delivered to us.
  5. Please allow two weeks processing for sharpening and warranty order plus round-trip shipping of up to four weeks.

Return Shipping Fee

Return shipping fees apply for Shun sharpening and warranty services. The cost is $5 for first knife, $2 for each additional knife. Please enclose check or money order with your items or provide credit card information in the space provided on the Shun Warranty & Sharpening Request Form. Canadian customers: please include a flat fee of $15 for return shipping. Other international customers please call or email for a quote.

Learn about safe packing tips

Shipping Internationally

When shipping from anywhere outside the United States, you must include our Warranty & Sharpening Request Form (inside the package) AND the appropriate Customs Declaration Form required by US Customs and Border Protection (on the outside of the package). Your carrier will help you decide on the correct form to use. For Canada Post, for example, you will need form CN22 or CN23.

To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on the form, write the number of knives you are sending and note the description as warranty service.

We reserve the right to refuse any package or to charge you—the sender—for any duties incurred by us for wrongly declared or undeclared packages shipped to our Warranty Department.

Please ship to:

KAI USA LTD., Shun Cutlery

Warranty Department

18600 SW Teton Avenue, Tualatin, Oregon 97062