If your discontinued Shun has a warranty issue, there are several options available to you.
As many of you know, your Shun knife is covered by a Limited Lifetime Warranty. This means that any product with a manufacturing or material defect can be sent in for repair or replacement. However, some of you have expressed concern about sending in your trusty, discontinued knife to our warranty team. After all, we may not have replacements for older products. Hopefully, we can put some of your concerns at ease.
Should you need warranty service for a discontinued product, we may have the correct replacement. The warranty department has some overstock products that may allow us to assist you even though the knife isn’t manufactured anymore.
If you’re unsure if we have the correct product, we do recommend calling ahead to our warranty department at 1-800-325-2891. Alternately, you can send them a message on our website’s contact form.
Sometimes, we don’t have the correct Shun. In these cases, we are happy to offer you a voucher that’s usually half the MSRP of the discontinued item in question. This credit can be used to help purchase any replacement Shun product. That way, you will be able to explore our latest Shun offerings and choose a replacement.
Of course, all of our knives, discontinued or otherwise, are eligible for free sharpening for the lifespan of the knife. Sometimes, a fresh, sharp edge makes all the difference if you want your older Shun to perform better.
If you have any questions, feel free to leave a comment below or contact our warranty department.